Job Description:

Job Description

       Acquire knowledge on the products and service offerings

       Efficiently answer customer queries on various products and services offered by the bank 

Handling customer calls, transaction processing, telephone banking, fraud detection, mortgage services, legal paper processing, collections.



Job Responsibilities: Efficiently handle calls to resolve overseas customer queries. Electronically process data and respond to customer queries pertaining to banking transactions from the offices across the globe.

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Dear,

 

Greetings!!!

 

We have an immediate requirement for the position of a Quality Assurance - Manager in Mumbai.

 

AB SoftSource is a fast-growing, online consumer-services company embarking on an aggressive growth plan.

 

Currently employing 100 people in Mumbai, over the last 3 years it has established a number of profitable business-units that are ripe for expansion, serving 1,000s of customers weekly in North America, Europe, Australia and the Middle East.

 

In order to implement its high-growth business-model, AB SoftSource is recruiting experienced Quality Assurance - Manager, from the BPO industry, to facilitate its 12-month development plan of expansion to a 400-man operation.

 

The communication channels consist of outbound and inbound calling, web mail, web chat. The functions are account management, customer support, sales, knowledge-based services and data processing.

 

AB SoftSource Pvt Ltd is the offshore operation of a Hong Kong based corporation, not a BPO itself.

 

Job Description

Position: Quality Assurance - Manager
Reports to CEO
Duration: Full time
Based at Mumbai, India

Job Purpose:
Ensuring quality standards for operational areas and conducting internal audits. Interacting with customers, understanding & analyzing their requirements and resolving the customer complaints to achieve maximum level of satisfaction.

Job Description:
An opportunity to initiate and lead a small sales company to be established as a sister company to a larger international company.  The Quality manager will take control all the Processes initially of 20 - 25, working with team managers to set and achieve targets. 

 

Key Responsibilities:

• Drive process quality through effective need identification & implementation of control measures
• Ensure corporate quality and Performance Excellence system.
• Understands and manage changing needs of the clients
• Interact with the floor from time to time, appreciating good performance and highlighting concern areas.
• Interacts with the client effectively.
• Giving qualitative feedback (call calibration)
• Evaluating the quality standards of the calls and cases for all the processes (Voice & Email) and implementing the necessary action plan to improvise the standards.

• Maintain and improve process efficiency and quality standards adherence.
• Reporting to management in India and overseas.
• Keep up to date and manage reports.
• Evaluate employee performance and motivate to achieve peak productivity.

Information to include for the Ideal Candidate area:

 

Job skills:

• 5-8 years experience in Quality Assurance environment
• A history of directly managing Quality functions involving audits, training & process improvement initiatives.
• Proven track record of implementing Quality standards from initiation stage.
• Background in directly working with international countries such as UK, US and Australia.
• Fluent English is essential
• Forecasting, analyzing business processes, identifying bottlenecks, devising and implementing solutions.
• This company rewards results; ideal candidates will have a history of running companies with a technological element.

Commercial Skills:

Excellent communication and interpersonal skills

Confidence in dealing with issues, and escalating problems where necessary

 

Computer Skills: MS office applications

Management Experience: Essential

 

Relevant experience undertaking a similar growth plan Majority of experience in Voice processes. Track record of seeing projects through to their fruition can confidently and constructively participate at senior-management level, but still possess a 'getting your hands dirty' attitude, in order to achieve business objectives.

 

If you are interested in trying out this opportunity, kindly mail us your update CV on this email along with few details on your current CTC at the earliest.

 

 

Warm Wishes,

Leena Maria

AB Softsource Pvt Ltd.

Tell: 8898001184/85

Email: leena at nurture3.com

Apply now  View competition  People you know in this company

Dear,

 

Greetings!!!

 

We have an immediate requirement for the position of a Process/ Operations - Manager in Mumbai.

 

AB SoftSource is a fast-growing, online consumer-services company embarking on an aggressive growth plan.

 

Currently employing 100 people in Mumbai, over the last 3 years it has established a number of profitable business-units that are ripe for expansion, serving 1,000s of customers weekly in North America, Europe, Australia and the Middle East.

 

In order to implement its high-growth business-model, AB SoftSource is recruiting experienced Operation Managers, from the BPO industry, to facilitate its 12-month development plan of expansion to a 400-man operation.

 

The communication channels consist of outbound and inbound calling, web mail, web chat. The functions are account management, customer support, sales, knowledge-based services and data processing.

 

AB SoftSource Pvt Ltd is the offshore operation of a Hong Kong based corporation, not a BPO itself.

 

Job Description

Position: Process/Operation Manager
Reports to CEO
Duration: Full time
Based at Mumbai, India

Job Purpose:
Initiate, lead and maintain an opening in Mumbai, initially managing 20 - 25 people, increasing to over 60 in the short term.

Job Description:

An opportunity to initiate and lead a small sales company to be established as a sister company to a larger international company.  The Process manager will take control of a Process initially of 20 - 25, working with team managers to set and achieve targets.  The key product to be sold will be CV writing services and services to other processes.

Key Responsibilities:

• Conceptualizing and executing day-to-day operational and administrative tasks.
• Plan and priorities for sales, service and business development activities and customer/prospect contact towards achieving agreed aims, especially managing personal time and productivity.
• Manage existing and new customer relationships.
• Maintain and improve process efficiency and quality standards adherence.
• Manage production personnel: Work allocation, training, and problem resolution.
• Evaluating and appraising the performance of teams according to the set process workflow management & adherence to quality & compliance requirements
• Reporting to management in India and overseas.
• Keep up to date and manage reports.
• Developing new techniques and piloting new business processes.
• Refining the business process initially provided.

 

Information to include for the Ideal Candidate area:

 

Job skills:

• 5-10 years experience in a Operations management environment
• A history of directly managing Sale & Customer Service process.
• Experience in working to targets and achieving goals.
• Proven track record for expanding company assets, increasing sales and revenue.
• Possess interpersonal, communication and organizational skills with demonstrated abilities in team management and customer relationship management.
• Background in directly working with international countries such as UK, US and Australia.
• Fluent English is essential
• Forecasting, analyzing business processes, identifying bottlenecks, devising and implementing solutions
• This company rewards results; ideal candidates will have a history of running companies with a technological element.

Commercial Skills:

Excellent communication and interpersonal skills

Confidence in dealing with issues, and escalating problems where necessary

 

Computer Skills: MS office applications

Management Experience: Essential

 

Relevant experience undertaking a similar growth plan Majority of experience in Voice processes. Track record of seeing projects through to their fruition can confidently and constructively participate at senior-management level, but still possess a 'getting your hands dirty' attitude, in order to achieve business objectives.

 

If you are interested in trying out this opportunity, kindly mail us your update CV on this email along with few details on your current CTC at the earliest.

Warm Wishes

AB Softsource

022 -28328245 / 8898001184

Apply now  View competition  People you know in this company

Junior Quantity Surveyors (SKD-446) - Bahrain - A leading Electro-Mechanical Company at Bahrain. - 5-to-10 years of experience
- Keywords: Junior Quantity Surveyor
-Diploma in Mechanical Engineering or Equivalent with minimum 5 to 10 years experience in Tendering, Estimating and Quantity Surveying, Preparation of Proposal etc. Electro Mechanical works like HVAC, Plumbing, Fire Fighting etc related to Residential / Industrial Projects.

-Gulf experience preferred.

CHENNAI BRANCH:Asiapower Overseas Employment Services

28, Aarti Arcade,

4th Floor, 86,

Dr. Radhakrishna Road,

Mylapore,

Chennai 600004

Tel Fax No.: 28111390

Email: chennai@asiapoweroverseas.com DELHI BRANCH:Asiapower Overseas Employment Services

Bldg no. 9, 2nd Floor, Above Royal Kitchen Restaurant,

Sant Nagar, Main Road,

East of Kailash,

New Delhi – 65.

Fax No. 011 26231563

Email id: delhi@asiapoweroverseas.com KOCHIC/O Jomer Arcade, 3rd Floor,

South Junction, Chittoor Road,

Opp. Girls High School,

Kochi - 682016.

Fax : (0484) 4044520

Email : kochi@asiapowerltd.com

Apply now  View competition

Production Engineer - Chennai, Kozhikode / Calicut, Mumbai - Sun Global FZCO - 5-to-8 years of experience
Production Engineer experienced in Processing/ Mould Setting/ Machine Parameter Settings/ Quality Control / Machine Maintenance.   Should be interested to work in shift on rotation basis.   Should be interested in relocating to Nigeria. Keywords: plastic, Injection moulding
Position – Production EngineerQualification – CIPET / Diploma in Plastics, Mechanical or Electrical EngineeringExperience - 5 to 8 Years, Plastic Processing (Injection Moulding)Role: Shift EngineerBenefits:

• Fully furnished accommodation

Bachelor Status

• Shared Transport Facility.

• Overseas salary USD.1000/- tax free + N.55,000/- Local Living Allowance

• 15 Days Annual Leave once in a Year with Ait Ticket

 

Apply now  View competition  People you know in this company

Manager - International Business ( Leading Pharma Co.)
Call Nisha Verma @ 011 43393132  to discuss the profile and fix the Interview.                 International Business Development through effective marketing strategy. Sales planning and forecasting. Capture latest market developments. Research for healthcare market from all secondary sources & public databases, study trends. Achieving export sales targets. Related International Regulatory Affairs. Liaison with concerned authorities. Appointing overseas Distributors. Well versed in effective presentations/follow-up/PR activities. Order placement /stock inventory/collection of money & timely payments. Optimization & budgeting of the sales costs and profitability. Strengthen data on competition, product, industry, people and consolidation for the benefit of the company. Own and manage supplier relationships to ensure achievement of desired performance levels.   --------------- Key Skills and Sectors: FMCG, Pharma, Education, Telecom, IT, ITES, Retail, PSU, Government, Financial, Banking, Insurance, sales , insurance , Banking , Telecom, Mutual Funds, Financial, MF, Tyres, Office Automation , sales ,  Education, Telecom, IT, ITES, Retail, PSU, Government, Financial, Banking, Channel sales, FMCG, Telecom, Sales, Marketing, Media, TV, News Paper, Sales, Healthcare, Automobile, Interior Design, BPO, Construction, Cement, Dealer Network, Consulting, Consumer Durable, Engineering, HR, business development, Venture, Medical Representative, MR, FMCG, Telecom , sales , insurance , Banking , Advisors, Agent, Media, HR, HR, Pharma, Manufacturing, Industrial, Military, Army, MGO, Social Services, Oil and Gas, Power, Petroleum, Printing, Packaging, Real Estate, Recruitment,Sales MR, Entertainment, Media, Export, Import, Fashion, Stock broking, Jewellery, Travel, Tourism, Airlines, Hospitality, Networking, Internet, Dot Com, Law, Projects, Legal, Logistics, Freight, Courier, Channel Sales, Distribution,  
Minimum Graduate / MBA with 3 -8 Yrs of experience in International Business sales. A consistently good record in sales or sales management. Should be a local resident.  Should have good Communication and Presentation Skills.  Female candidate who are comfortable withSales / high pressure job can also apply.  Should be confident, smart, energetic and presentable.

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Facilities Engineering Managers (AJ-284) - Dubai/ UAE - A leading Group of Companies in Dubai, UAE. - 15-to-20 years of experience
- Keywords: Facilities Engineering Manager
Knowledge, Skills Experience and Competencies:

Qualification:

This position requires a minimum degree qualification in an engineering related field, higher education in management will be an advantage. Experience

Minimum of 15 years experience in an Engineering field with a recent history of working in the facility management environments. In-depth experience in managing service providers, customers and property related services is a prerequisite as is the management of technical biased teams. Key Skills

-Sound knowledge and proven record in the facility management of large accounts.

-Financially driven, with strong knowledge of P&L account management.

-Communicate at all levels of the supply chain from sub-contractor to client and peers.

-Well refined MIS reporting knowledge

-Good man management skills

-Works well under pressure and has time management skills to ensure the company and his team meets deadlines and targets.

-Will be computer literate and proficient in Microsoft Office suite of programs.

-Excellent standard of written and spoken English.

-Experienced with all the Facility Engineering Systems listed under Ops Responsibility. Core Competencies:

-Customer service experience

-Team player

-Excellent communicator

-Flexible and motivated member of the team

-Analytical thinking Peripheral Competencies:

-Cultural understanding

-Motivated and dynamic Job Purpose:

This post demands full responsibility and authority for the management and performance of facilities management services within a major residential/retail development. You will be responsible for the performance of a group of team leaders and their teams, in addition to all technical service providers. Your main focus will be to lead the technical team to achieve the preset goals and targets for customer response and ensure all technical services are carried out to appropriate standards. Principal Accountabilities/ Key Result Areas

Operational Responsibilities:

-Provide technical advice to your team to improve their performance.

-Performance management of all Engineering Maintenance Services.

-Implement service level agreements for all Engineering Maintenance Services.

-Monitor the account budget and ensure that all services are provided within the allocated budget without jeopardizing the required standard of installation.

-Financially evaluate the services provided and suggest ways for revenue generation.

-Manage the execution of all PPM scheduled works and ensure that all helpdesk related works are carried out in a timely and efficient manner.

-Prepare weekly, monthly and quarterly workload plans for the facility.

-Analyze audit reports submitted by your subordinates and translate them into action plans.

-Develop and monitor service level key performance indicators (KPIs) to ensure all services are carried out to customer satisfaction.

-Utilize the helpdesk facility to evaluate business performance and provide recommendations for continuous improvement.

-Ensure the company quality assurance and health and safety procedures are implemented effectively.

-As a part of the senior team for the development advise the Account Director on all Facilities Engineering Services. The extend of the services include BMS, Access Control, Electrical Distribution system, HVAC, Plumbing & Drainage, Infrastructure and Façade, Gen Set & back up power supply including ATS, Fiber Optic back bone for data transmission, fire alarm and detection systems, Fire fighting – wet systems, heat exchangers & related CHW systems, swimming pools and water features. Customer Relations

-Represent the company at regular meetings with the client and other authorities.

-Develop a pro-active working relationship with all authorities and assist in establishing areas for service improvement.

-Manage customers’ expectations through clear communication and transparent work attitude.

-Develop, implement and monitor business procedures, maintain a record of each operation and ensure that these are integral and based on the overall company modus operandi.

-Carry out audits of staff, customers, and suppliers to gather feedback and monitor satisfaction. Communications

-Establish clear lines of authority and responsibilities throughout your team.

-Ensure that all policies and procedures are available and are implemented by your team.

-Monitor the implementation of such procedures and suggest improvements when required.

-Develop clear understanding with service providers in terms of contract service level agreements, quality of personnel, availability of resources and weekly reporting formats.

-Implement regular formal meetings with your subordinates and supply chain to ensure they have a clear understanding of duties and business requirements

-Liaise with the helpdesk to ensure all performance reports are provided within the required time and to an acceptable level MIS Reporting

-Develop the following reporting formats for your Account Director: building audits, maintenance and additional works, supplier reports, work in progress and all other routine reports.

-Attend all meetings and report accurately on your area of responsibility.

-Report through the escalation procedures any emergency issues that occur within your area of responsibility Quality Assurance

-Coordinate with the company health and Safety department to ensure compliance at all times during service delivery

-Monitor the quality of the service provider’s personnel and ensure that it is as per the contract service level agreement and they have the correct skills and qualifications.

-Ensure that all necessary documentation is in place and is aligned with the company quality assurance system.

-Work closely with the company management team to identify and implement innovations that will enhance operational efficiencies and profit. Financial

-Implement the company’s commercial agreements to ensure that all contracts are managed efficiently and within budget expectations.

-Implement the appropriate levels of financial authorities when processing payments of your service providers and vendors.

-Ensure that all commercial documentation is managed effectively prior to processing.

CHENNAI BRANCH:Asiapower Overseas Employment Services

28, Aarti Arcade,

4th Floor, 86,

Dr. Radhakrishna Road,

Mylapore,

Chennai 600004

Tel Fax No.: 28111390

Email: chennai@asiapoweroverseas.com DELHI BRANCH:

Asiapower Overseas Employment Services

Bldg no. 9, 2nd Floor, Above Royal Kitchen Restaurant,

Sant Nagar, Main Road,

East of Kailash,

New Delhi – 65.

Fax No. 011 26231563

Email id: delhi@asiapoweroverseas.com KOCHIC/O Jomer Arcade, 3rd Floor,

South Junction, Chittoor Road,

Opp. Girls High School,

Kochi - 682016.

Fax : (0484) 4044520

Email : kochi@asiapowerltd.com

Apply now  View competition

Instrument Technicians (SKD-416) - Saudi Arabia - A leading Korean Engineering & Construction Company in Saudi Arabia. - 5-to-10 years of experience
- Keywords: Instrument Technician
KONE -Diploma / ITI in Instrumentation Engineering with minimum 5 to 10 years experience in DCS Testing & Commissioning works related to Refinery / Petrochemical / Oil & Gas Construction Projects.

-Can install instrument control panels.

-Executes loop and function testing.

-Gulf experience preferred. CHENNAI BRANCH:Asiapower Overseas Employment Services

28, Aarti Arcade,

4th Floor, 86,

Dr. Radhakrishna Road,

Mylapore,

Chennai 600004

Tel Fax No.: 28111390

Email: chennai@asiapoweroverseas.com DELHI BRANCH:Asiapower Overseas Employment Services

Bldg no. 9, 2nd Floor, Above Royal Kitchen Restaurant,

Sant Nagar, Main Road,

East of Kailash,

New Delhi – 65.

Fax No. 011 26231563

Email id: delhi@asiapoweroverseas.com KOCHIC/O Jomer Arcade, 3rd Floor,

South Junction, Chittoor Road,

Opp. Girls High School,

Kochi - 682016.

Fax : (0484) 4044520

Email : kochi@asiapowerltd.com

Apply now  View competition

Office Assistants (SKD-416) - Libya - A leading Korean Engineering & Construction Company in Libya. - 5-to-10 years of experience
- Keywords: Office Assistant
GULF

-Graduate in any field with minimum 5 to 10 years experience in Construction field.

Computer literate

-Korean experience preferred.

CHENNAI BRANCH:Asiapower Overseas Employment Services

28, Aarti Arcade,

4th Floor, 86,

Dr. Radhakrishna Road,

Mylapore,

Chennai 600004

Tel Fax No.: 28111390

Email: chennai@asiapoweroverseas.com DELHI BRANCH:Asiapower Overseas Employment Services

Bldg no. 9, 2nd Floor, Above Royal Kitchen Restaurant,

Sant Nagar, Main Road,

East of Kailash,

New Delhi – 65.

Fax No. 011 26231563

Email id: delhi@asiapoweroverseas.com KOCHIC/O Jomer Arcade, 3rd Floor,

South Junction, Chittoor Road,

Opp. Girls High School,

Kochi - 682016.

Fax : (0484) 4044520

Email : kochi@asiapowerltd.com

Apply now  View competition